Contact Us

We're here to help! Reach out to us through any of the following channels:

✉️

Email Support

info@padeliva.ai

💬

WhatsApp

Quick responses during business hours

Frequently Asked Questions

How do I find a partner for a tournament?

Register as a solo player for any tournament, then use the swipe feature to browse and match with other solo players. When you both swipe right, you're matched!

How do I register as a team?

Select "Register as Team" on the tournament page, search for your partner, and send them an invitation. Once they accept and the organizer approves, you're registered!

Can I withdraw from a tournament?

Yes, you can withdraw before the tournament starts. Go to "My Registrations" and select the withdraw option. Note that your partner will be notified.

How do notifications work?

You'll receive push notifications for partner matches, team requests, registration approvals, and tournament updates. Make sure notifications are enabled in your device settings.

I found a bug or have a suggestion

We love feedback! Email us at info@padeliva.ai with details about the issue or your suggestion, and we'll get back to you as soon as possible.

Response Times

We typically respond within 24-48 hours during business days (Sunday - Thursday, 9 AM - 6 PM GST).

For urgent issues affecting your ability to use the app, please mention "URGENT" in your email subject line.