Privacy Policy
Last Updated: 10 August 2026
Padeliva is a padel platform for players, clubs and tournament organisers. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the rights you have over it.
The company responsible for your personal information (the "data controller") is:
Padeliva LLC — Limited Liability Company
Sharjah Media City (Shams), Sharjah, United Arab Emirates
Commercial Licence No. 2647034.01
Contact: info@padeliva.ai
We process personal information in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Section 5 explains this in full, including who processes the footage and how to decline.
We only process your personal information where we have a lawful basis to do so.
We ask for your consent separately, at registration, for each of the following. You can give or withdraw each one independently at any time.
Where we rely on your consent, we record which version of this policy you accepted and when. You are never asked to consent to everything as a single block.
You can review and change every consent at any time in the app, under Settings → Privacy & Data. Withdrawing a consent takes effect immediately and does not require you to delete your account.
Withdrawing consent does not affect processing that already took place while the consent was in force, and it does not affect processing we carry out on a different legal basis — for example, we will still keep transaction records we are legally required to keep.
Some features depend on a particular consent. If you withdraw consent for your profile to be shown to other players, for example, partner matching will no longer be available to you. The rest of the service continues to work.
Some courts are fitted with cameras that can record or stream matches. This section explains what happens to that footage.
Video of the match, in which you and the other players are visible and identifiable. Where a match is linked to your account, the footage and any analysis derived from it are associated with you.
Match video is processed by Rackety, a third-party analysis provider, whose analysis engine is Padelytics. Rackety produces the recording, any highlights, and — where AI analysis is enabled — individual performance statistics for each player in the match. Rackety acts as a processor on behalf of Padeliva or the club operating the court.
AI match analysis produces statistics about your individual performance, generated automatically without human review. It is used to show you and, where applicable, the club or coach, information about how you played. It is not used to make any decision that produces legal effects for you or that significantly affects you.
If you have consented to it, your name, profile photo, skill level and play statistics are visible to other players for partner matching and to opponents in matches you take part in. Your email address and mobile number are never shown to other players.
When you register for a tournament, social event, open match or court booking, the club or organiser running it receives the information they need to operate it — typically your name, your registration details and your results.
We use a small number of providers to operate the platform. They process personal information only on our instructions.
| Provider | Purpose | Location |
|---|---|---|
| Time4VPS (UAB Interneto vizija) | Infrastructure and hosting | Lithuania (EU) |
| Stripe | Payment processing | See Stripe's own privacy notice |
| Rackety / Padelytics | Match video and AI analysis | See Section 5 |
| Expo | Push notification delivery | United States |
| Zoho | Transactional email | See Zoho's own privacy notice |
| Apple, Google | Sign-in, where you choose it | Global |
We do not permit any of these providers to use your information for their own purposes.
Padeliva's application, database and uploaded media are hosted in the European Union, in a data centre in Vilnius, Lithuania. Lithuania is an EU member state whose data protection law provides an adequate level of protection.
Some of the service providers listed in Section 6 process limited information outside the UAE and the EU — for example, push notification delivery. Where that happens, we only use providers who are contractually bound to protect your information to the standard required by UAE data protection law.
| Information | Retention period |
|---|---|
| Account and profile | For as long as your account is open |
| Account after you delete it | Removed within 30 days — see Section 9 |
| Match, tournament and event history | Retained in anonymised form after account deletion, because it forms part of other players' records |
| Match video and AI analysis | Retained by the club or provider operating the court for the period they set; analysis linked to your account is removed when your account is deleted |
| Payment and transaction records | Retained for the period required by applicable financial and tax law, regardless of account deletion |
| Support correspondence | 24 months from the last message |
| Technical and security logs | 12 months |
You can delete your account at any time from the app, under Settings. When you do:
Matches, tournaments, events and bookings you took part in are not deleted, because they are also the records of the other players, clubs and organisers involved. Instead, they are anonymised: your identity is removed and you appear only as an unnamed former participant. Those records can no longer be linked back to you.
Records we are legally required to keep, such as payment and transaction records, are retained for the period the law requires and then deleted.
Account deletion cannot be undone.
You have the following rights over your personal information:
To exercise any of these rights, use Settings → Privacy & Data in the app, or contact us at info@padeliva.ai.
We will respond to any request within 30 days. If a request is complex and we need longer, we will tell you within that period and explain why.
If you are unhappy with how we have handled your personal information or your request, please contact us first so we can try to put it right. You also have the right to complain directly to the UAE Data Office, the federal supervisory authority for data protection, at uaedataoffice.gov.ae.
We use appropriate technical and organisational measures to protect your personal information, including:
No system can be guaranteed completely secure. While we work to protect your information, we cannot promise absolute security.
If a personal data breach occurs that affects the security or confidentiality of your information, we will notify the UAE Data Office without undue delay. Where the breach is likely to prejudice your privacy, we will also notify you directly and tell you what happened, what it means for you, and what we are doing about it.
Padeliva is intended for adults aged 18 and over. You must confirm that you are 18 or older to create an account.
Under UAE law a person under 18 is a minor and cannot give valid consent to the processing of their personal data — consent must be given by a parent or guardian. We do not currently offer a guardian consent process, and we therefore do not knowingly collect personal information from anyone under 18.
If you believe someone under 18 has created an account, please contact us at info@padeliva.ai and we will delete the account and the associated personal information.
We have appointed a Data Protection Officer, who is responsible for overseeing how we handle personal information and for answering questions about this policy.
You can contact our Data Protection Officer at info@padeliva.ai, marking your message for the attention of the Data Protection Officer.
We may update this Privacy Policy from time to time. If we make a material change — particularly one that affects what we collect, why, or who we share it with — we will tell you in the app and, where the change relies on your consent, ask you to agree to it again.
The "Last Updated" date at the top of this page always shows the current version.
For any question about this policy, your personal information, or to exercise any of your rights: